Tuesday, August 12, 2008 -- 8 a.m. -- on my couch

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Interesting thing happened yesterday when MobileMe mail went down: Not as many people cared as I thought would.

Sure, being without e-mail is annoying, but I had to wonder whether people were really upset about the lack of communication or the fact that MobileMe has been so incredibly unreliable.

I didn't just come to that conclusion ... it's based on something I saw on Twitter.

I found out about the MobileMe problem while in a staff meeting, away from my computer. So, I decided to tweet the alert to the 401 people that are following the blog.

And what I heard back was really telling.

"Oh, that's OK ... that's what Twitter is for."

"E-mail, schme-mail, Twitter gets the job done."

"MobileMe sucks, but luckily Twitter is up. For now."

It was a steady stream of folks basically saying that they don't rely on e-mail anymore for instant communication. They turn to Twitter for that. So while mali being down is annoying, especially because people pay $99 a year for MobileMe, no one was losing any sleep over it.

I would argue that just a year ago, mail going down would be a bigger deal. But in this day and age, e-mail is almost like the aging parent in the world of communication. Even IM in general is out of favor. Today,it's all about social networking and keeping in touch via Twitter and Facebook and MySpace than anything else.

And while that above paragraph isn't really breaking news, it's still telling that people remain so calm when they lose e-mail and instead turn to Twitter.

Of course, when Twitter goes down, which is actually much more often than MobileMe, well, people are just up in arms. And while some are likely turning back to e-mail, I still think that Twitter is a bigger force than many of us realize.

And while not everyone reading this is on Twitter, I'm amazed at the fact that I have 401 followers.

Consider this ... when MobileMe was down, G-Mail was also down. I heard more complaints about that, but I think that's because it's clear that there are many more G-Mail customers than MobileMe customers.

But tell me what you think ... are you one of those folks that can live just fine without e-mail? Or do you think Twitter is just one way of communicating but not your primary way? I'd love to hear from folks who have all different opinions.

I think this might be a very, very interesting topic for discussion, so let's discuss.

Thanks for calling.

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If you are a 20 something with a backward hat, twitter is probably your lifeline. However, in commerce, we rely on email for transaction confirmations. Nor do I want to follow the life of one guy.

SCOTT'S REPLY: Well, a few things to note ... I look bad when my cap is turned backward, so I never do that. And I wish I was still 20-something.

And sure ... transaction confirmations are important. I don't want to say that I'm campaigning to turn off e-mail because it's not that way.

But ...the thought of following the life of one guy ... that's the classic example of what Twitter isn't. In fact, saying that is like saying that you can't watch an auto race because all the drivers do is drive in circles. Same type of thing, it's so much more than that.

I would venture to say that e-mail is more widely used for business than personal communication. Starting up a small photography business I've found .mac a very useful tool. The switch to MobileMe has given me exactly as advertised...Exchange for the rest of us. Yes, it's been a little painful at times, but I do believe it will get better.

SCOTT'S REPLY: I agree that it will too, and I admire your positive attitude, Steven.

Email is rather passe, but you still need it to sign up for accounts.

SCOTT'S REPLY: This is true! There's no getting around this. At least for now. And while there are things that people are trying to do to bridge the gap -- open ID and things like that -- there's nothing that is ready for primetime now.

Twitter? Really? There is no comparison what so ever. Twitter is inane comments about inconsequential stuff I don't care about and email is everything twitter fails at. i don't know a single person not in school that relies on twitter for communication.

SCOTT'S REPLY: You do now, Frank. Pleasure to meet you.

When I'm communicating with someone who is at work in front of their computer, the only way to communicate with them in a timely fashion is through e-mail. That's when I want real time push mail so I can have a real time conversation with them. There are also many times people will send me something that I want to have a copy of not only on my phone but my computer as well. I will often save the story/link they have sent me to an Outlook folder for instance or save it to My Documents folders etc. There are still plenty of uses/ reasons for having e-mail. People need/ want to have copies of things stored somewhere secure that can be easily accessed. Of course, we still need it to open accts etc. that that could change eventually. Don't get me wrong; I do plenty of texting but e-mail surely has its place still. Hoping MM gets it straight before trial period expires bc above all, I want reliable push mail and other Exchange services out there provide it if Apple can't effectively.

SCOTT'S REPLY: Indeed. There are plenty of reasons where all the services can live side by side. Definitely.

I wasn't overly bothered by it yesterday because all email servers have problems every now and then. My email had a few hiccups for about half an hour but I just busied myself with other things and it started working again soon. Had it turned into a bigger outage for a longer period of time then maybe I'd be a bit more upset by it. But a small hiccup every now and then is acceptable to me. I just wish my work email server would crash more often :-)

SCOTT'S REPLY: LOL.

I agree that email is now a required part of business communication. In fact, one of my responsibilities is to answer all of our department emails from our customers. **One way to use my Communications degree.**

And I use different email accounts for different reasons. My Yahoo account is for all e-newletters; my Earthlink account is for all personal/confidential emails -- bill payments -- and my .Mac/Mobile Me is for my freelance writing business.

I have a MySpace Page in part to promote my freelance writing business, but to also socialize and have fun with 'MyFriends.'

SCOTT'S REPLY: In the end, Judee, it's all of matter of finding what works best for you and it looks like you have.

Noticed today that Calendars aren't working on my MobileMe, plus when I've added a contact, it isn't showing up at MobileMe. In fact, one contact I added to my phone simply disappeared. I think mail is working ok, but I use gmail so I wouldn't notice that so much. Plus, my camera is a little wonky - seems to have straightened out, hope it stays that way.

Finally did upgrade the FW. Had to do a restore and there was no way around it. Other than what I just mentioned, so far so good. Maybe now I won't have to shut my phone off in order to end a call. :)

SCOTT'S REPLY: I hope it stays that way too ... I haven't checked my MobileMe calendar lately. I should.

I'm a 21 year-old guy, and I'm completely dependent on my Gmail, followed closely by my Facebook. I haven't really checked out Twitter yet, since I haven't thought of any good reason I'd use it, since none of my friends are on it and all of the other things I get through Facebook and e-mail, like the news or concert lists, don't come through Twitter so far as I know.

When I need instant communication I'll sometimes jump back on my IM account, but more often than not I'll just text someone. Then again, I've never really felt the need to get a hold of 401 people at once. Perhaps that's Twitter's appeal.

SCOTT'S REPLY: That is Twitter's appeal, Karl .. I call it IM for the masses.

I don't like Twitter at all. I used it for about two days before I decided it was ridiculous and unnecessary. I will rue the day that email and IM die.

SCOTT'S REPLY: Hey, at least you tried it before deciding.

Load of old rot, twitter is a passing fad, just like last year i'm sure you plugged your myspace. Email is what works and is the standard

SCOTT'S REPLY: MySpace sucks. Never used it.

Passing fad? Oh you mean like TV, right?

Actually, it all depends on the kind of person that you are.

if you have no work, nothing important to say, and acquaintances, but no real friends, then Twitter and Facebook statuses are fine for you. I mean after all, your actions and thoughts are pretty inconsequential right?

But if you do have important things to do and say, projects to lead, people to help/counsel, and need people to be helped by (basically REAL friends) then you need email.

SCOTT'S REPLY: Fair enough, but why couldn't there be a shift from being able to do what you say that you need e-mail for in a social networking application that knows where you are and can bring groups of people together quickly?

Email is extremely vital form of communication that we come to rely on in all manner of commerce and personal lives. The premise that Twitter supplants the need for it is patently absurd. Twitter, in my experience, is, at worst everyone talking at once, and no one really listening; and, at best, a high speed Usenet forum. Instant communications should really involve making a phone call by the way - maybe even on the same phone your twitering away on. Last time I checked, speaking and listening is still the number one way to communicate instantly.

SCOTT'S REPLY: I agree. I love talking to people and I wouldn't want it to be any other way, Tim.

Personally, I only use E-mail for business stuff. I'm 25 and hesitated to make a Facebook and a Myspace, but only did do to pressure from others. I have never been to twitter's site, so I have no clue what it's about, but my main forms of instant contact are Voice Communications (Teamspeak/AdobeConnect) and Instant Messaging with Multi-Messengers (Pidgin/Trillian). That way, I have instant text and voice communications.

E-mail is more like "The Answering Machine" of the Internet in my opinion.

SCOTT'S REPLY: E-mail like an answering machine. I love that comparison, Floyd.

The funniest thing about this article is that when I read it, Twitter was down. You don't work for Twitter do you?

SCOTT'S REPLY: No, I don't, because if I did, it wouldn't be down.

Twitter is no replacement for email any more than a bike is a replacement for a car. Sure, Twitter can let you communicate, but you're not doing any heavy lifting with it. For any serious application, what can Twitter do that instant messenger combined with email cannot? The latter combination pretty much covers all your bases conveniently, securely, and comprehensively.

SCOTT'S REPLY: I agree with you, Dan, however, I think some folks would also argue that a bike could replace a car, but of course I know that they serve two very different purposes.

I don't know any businesses that use twitter. The only email that went down was what most people have for personal use. If every microsoft exchange server went down it would be a different story. Email on its way out...Not likely

SCOTT'S REPLY: Yes, if Exchange goes down, it's a new ballgame. Agreed.

I agree with Frank, I don't use Twitter and for that matter I don't know anyone else that uses it (and considering I graduated this year in a computer related degree I consider myself a 'techie'). Everyone I know relies on the big 4...
Skype, MSN, Email and facebook. Oh and ofcourse there are traditional phones too heaven forbid the dsl goes offline.

I think you also hit the nail on the head about why no one cares about the fact mobileme is down - no one is using it. Don't get me wrong, I'm not anti-mac (I own an imac, but at the same time I also have a windows rig), It's just insane to expect people will pay for what is essentially IMAP + webmail, some web space and a glorified SCP client. I'd prefer to take the alternative to pay $25 a year to have my own domain with a web host and then use a USB drive to move data around.

Less people complained about the gmail outage as with all things, services go down from time to time - but people trust Google to sort it out and they did.

SCOTT'S REPLY: Excellent, excellent points, Andrew.

Sure email is aging - but it certainly doesn't mean its dead. Fact is, it remains a HIGHLY effective means of communication.

If Gmail goes down, I don't panic...nor do I care if Twitter goes down...if I can't CALL SOMEONE - people still do talk these days right? - then we have a problem.

SCOTT'S REPLY: I don't know ... do we talk anymore? Probably not as much as we should.

It is interesting how popular Twitter is. Compaired to e-mail I would have to agree that e-mail is on the way out, or at least should be.

With more traffic being driven by junkmail over anything else on the internet this is an opening for social sites to remove e-mail as king of communication.

SCOTT'S REPLY: The junk mail is a giant factor. Agreed.

I'm pretty sure facebook and twitter are blocked in most government buildings, so yeah, I know no one that uses it.

SCOTT'S REPLY: Shame. Some folks in our government could learn a thing or two from good social networking.

i don't think its on its way out... but i do think its purpose has changed. now it is more of a "paper trail" for transactions & job related tasks. so because of this i believe it just not something people have to have immediately. most of the time it can wait until later. there are just better tools now... twitter not really being one of them. however online colab for documents etc has made email less important.

SCOTT'S REPLY: You know, Chris, you said it perfectly .. its purpose has changed. I agree 100 percent.

I'd use other forms of e-communication at work, but sadly they only allow email for business communications. You also HAVE to have one to set up most online accounts. If I could forego email, then I would.

SCOTT'S REPLY: Some companies are so set in their ways that they'll never let you try new things. I'm lucky that mine has.

Oh No! What happened to Mali?

SCOTT'S REPLY: All good. It's back now.

Your exampla seems circular: Twitter users like Twitter and some like it better than e-mail? How can you identify a trend based upon this?

SCOTT'S REPLY: I don't think I'm identifying a trend per se, Kirk. I was just reacting to a steady stream of people and how they reacted to an e-mail outage. I always assumed that Twitter users used Twitter as a supplement to e-mail. I was surprised to see it actually the other way around.

An interesting stratification of society is underway. Snail mail is in use and very valid for some forms of communication. Did you ever try to enjoy the fragrance of IM? As mentioned, E-mail is essential where acceptable digital confirmation is de riguer although the lack of tangibility bothers some. IM is powerful when appropriate and accordingly has been adopted for both frivolous and rapid copy-able text/images (even files) communication. Twitter seems to have its touts but I'm seriously doubting it will take off among doctors and lawyers tomorrow. Thus the wheel in spin as the future casts shadows on ever speeding obsolescence. At the current rate, Twitter will join tiddly winks in the outdated technology mode rather sooner than later. Ironic isn't it that a side effect is we may gain a semblance of sanity back as spammers, scammers and snoops struggle with who to spew and where.

SCOTT'S REPLY: I love the fragrance of IM ... it's one of my favorite things.

Quoted from article: "It was a steady stream of folks basically saying that they don't rely on e-mail anymore for instant communication."

Email has never been instant communication, never will be, majority of people realize this, that's why it's ok when this happens. True business transactions may get set-up by email, but if it's down it's by phone, and a PO still needs to be FAX'd, that kind of stuff isn't done by email, it's ok to not have it "instantly".

SCOTT'S REPLY: True. We want our e-mail pushed and fast and right away, but it's true ... it's not a form of instant communication.

This is the worst post I have ever read. Email out? Twitter the new king? I know I sound like a 40's haberdasher saying that you'll never need more then 16k of storage space but this post is the worst. Once you get out of high school, come tell me that email is dead. You're not going to send your resume to any company via twitter, dats fo sho.

SCOTT'S REPLY: Hi, Darsh. So glad you took the time to send some really great and useful arguments. High school? I have a master's degree. You missed some commas in here and I found some spelling mistakes. Yeah, not so sure you should be questioning my education.

I'm in my junior year of college and know no one who uses Twitter. Digg and Reddit are pretty popular so it's not like I'm talking just about those that couldn't care less.

SCOTT'S REPLY: Interesting to know, Aaron. I would have thought it would be much more popular in college. Is there anything in particular that you don't like about it? Just wondering.

Twitter? Psh. Me and my clan do texting.

SCOTT'S REPLY: Texting is alright with me too. I do a lot of it.

I think the sensationalistic headline is a bit misleading, but good article nonetheless. I too have often wondered what exactly Twitter is for, so this is a good way to get information out rapidly without relying on a single form of communication. Just as long as Twitter stays up!

SCOTT's REPLY: True ... Twitter has it's problems and isn't always reliable. And sorry if you found the headline sensational ... I was really just trying to pose the question since it's just an opinion.

ok.. blogging, twitter, iphone, facebook, myspace... only thing missing is web 2.0.
5 out of 6 is a really high db count.

SCOTT'S REPLY: indeed.

Email is my lifeline. All my contacts are on it, details about most of the projects I work on are on it and I communicate with many friends through email that I don't get much opportunity to see. I don't even have a Twitter account. I don't even know or care about what it is, or care.

All my mail is forwarded to other accounts on other providers meaning I have a backup of everything so if my present email provider went down, I'd have another waiting in the wings. This requires no effort on my part on a day to day basis.

In conclusion, I really don't think email is about to leave. Perhaps its uses will be narrowed down (Half my inbox these days is "Click here to activate your account for...")

SCOTT'S REPLY: I agree, Roy. It's going to be around for a long, long time.

Twitter... just got into it... it's not personal. Oh sure, I can burp out what I'm doing at that exact moment, but its not going to be a platform for me to send personal messages to my friends and family. Facebook is one of the options I use to keep in touch with people... it has an email system.

Twitter may have some advantages and interesting features, but as a personal touch, I don't think email is going anywhere. Until the day they invent a way to beam messages straight into our heads.

Or course, if facebook, twitter and email goes down all at once, there is this thing called a "phone" :P

SCOTT'S REPLY: I think the message beaming to our heads is a future feature in MobileMe, if they can get the push working correctly.

There's really no comparison in terms of communication. None of my professors use twitter, nor do any of the people I work with. When and if twitter allows attachments (a la Pownce) it may have a shot at replacing email among the younger, tech-oriented crowd. The common computer user still heavily relies on Email.

SCOTT'S REPLY. True it does. I really thought Twitter would be much more popular at colleges and universities. Guess I was wrong.

Sating email is dead or passe is like saying conversing is on it's way out.

Twitter is fun, and has it's uses, but it's not for conversing in any meaningful sense. Unless, of course, you lifted the limit on the number of characters, and built in the ability to twit to just one person. In which case you'd have email.

Twitter is great fun, and is a fun way to keep your finger on the pulse of your circle of friends, but it's also like working in an office where everyone works in a common room, and monologues their every action - no privacy, and rarely substance.

SCOTT"S REPLY: Interesting and good thoughts, Scott.

Is it gone yet? Oh, please...? What could have been a useful replacement for quick verbal communication has instead become one more time-eating, energy-consuming, memo-generating clumsy unwelcome uncle who has WAYYYY overstayed his welcome.

SCOTT'S REPLY: See, I just don't look at it that way. But I appreciate your perspective.

All,

I am a 29 year old entrepreneur in San Jose, Ca. I have a close group of about ten friends, and an expanded group of about maybe forty friends. And, I have over 1,000 business contacts.

I signed up for twitter, because well, isn't everyone signed up for it?

So, I have twitter go through my contacts, and it doesn't find anyone but one person in my gmail account, who I bought a punching bag from craigslist from two years ago. I invite all of my friends, and decided against inviting my business contacts.

two people signed up.

I have sent two tweets. Haven't logged in on my Iphone or otherwise since. And the second was to announce my new Iphone.

So, maybe its me, maybe its my friends, but I still can't figure out what the big deal is.

SCOTT'S REPLY: I think that unless you are able to find a large base of friends that Twitter is quite boring. So sure, convincing people to make Twitter a part of your life isn't easy by any means, but I think it's rewarding when you do.

Hi Scott,

I am old and passe and I freely admit that I don't see the need for instant, immediate communication with everyone I know, all of the time. They don't need to hear from me that often and I certainly don't need them contacting me constantly. Besides, I am almost always available.

I work from a home office. Right next to my work laptop (a windows PC, ugh) is my Mac. I have full time access to email, IM, plus social networking sites and Twitter if I so desire. I also have my iPhone, my home land line and my work cell phone all within easy reach.

If I am out and about, if anyone I know really needs to get in touch with me immediately, they know to call (except during Steeler games). Otherwise, they send me an email or leave me a voice message.

Concerning Twitter -- Except for mass transmissions of info like you send, I don't see the advantages of Twitter over email. Think about it this way, Scott, you are providing a service and by signing up to the IPTIB Twitter feed, I am in essence, subscribing to your updates ... and its a free subscription at that (thank you).

For most of the rest of us, except for receiving your updates, I can't think of one communication function that Twitter provides that email doesn't provide just as well. There hasn't been a single time that I have needed to send an important message to a lot of people at one time (forwarding jokes sent in email to people in my address book doesn't count).

So for me one-to-one communication via email, IM, or actually calling someone on the phone is more than sufficient. Also, based on what I have seen from others on Twitter, I have to agree with the previous comment from Frank, that most people post 'inane comments about inconsequential stuff'.

By the way, I don't use phone texting. If you have something urgent to tell me, call me. Otherwise, tell me later. Besides, it should be free.

SCOTT's REPLY: Tim, I think these are excellent points and I agree ... Twitter duplicates for sure in terms of communication, but for folks that thrive on instant information, it's fascinating that they look at e-mail as something that can live or die.

I'm not saying I agree ... I want my e-mail. But I find myself using Twitter a lot more than I ever have.

MobileMe.. if I remember correctly to use it you have to pay. GMail is free.. so you are going to hear more complaints that GMail is down than MobileMe. I have a Mac..err MobilMe Account, but I never use the email. So I could care less if it was down. In fact, I didn't even know it was down until I read it here.

With that said, I must do a server backup just in case my server dies.. it's been a few weeks..

SCOTT'S REPLY: Agreed. Free stuff ... definitely will hear more considering that more people have it.

Hey how about that, Brian, we agree!

Scott:

I'd love to Digg but every time I try to join it says "An unknown fatal exception has occurred
Whoa! Something blew up. If you think you reached this error in error please do not hesitate to contact support."
I would appreciate it if you'd e-mail me with some direction. I don't get any response from Digg.

Thanks,

Jeff

SCOTT'S REPLY: Jeff, that's so weird. I have never had a problem. Let me look around and see if I see any ways to fix this, ok?

I am 20 something, and I live off of technology. I have a Treo 700wx, a Blackberry 8300 Curve, and that stupid OnStar phone in my truck. I work in marketing, and my job depends on my constant connectivity and availability to the net. Businesses cannot survive on things like IM and Twitter. Email is the life blood of modern business and society. It has effectively and efficiently replaced snail mail.

Nothing would replace email. Things like twitter and IM may compliment them, but nothing would replace it, not event SMS.

SCOTT'S REPLY: Thanks for the well informed comment, Jason. Much appreciated.

I don't get the instant notification thing. Email is nice because I can look at it when I want to; rather than getting notifications(interruptions) at any time. The idea just seems exhausting to me. I killed my IM account for the same reason.. now an IM account that even follows me away from computer! Its like a bad dream!

SCOTT'S REPLY: Fair enough ... some folks like the lag and that's ok. That's perfectly ok.

Here's what's been really, really bugging me about my first-gen iPhone since the installation of the 2.0 software:

At least 3 or 4 times per week (maybe more), I'll be in a position where I need to reply to a bunch of e-mails via my iPhone. E-mails that can't wait. So, I'll type up a reply, click "Send" and hit the next note, and so on and so on...

...until I realize that I haven't heard the familiar "woosh" sound, and recognize that I'm once again in the "Checking for Mail" death spin: nothing is received, nothing is sent -- and no matter how long I wait, the only option to eventually get mail (although it means losing all the notes I sent and having to re-type them, later, when I get to my MacBook or iMac) is to shut the iPhone down and restart.

Connection restored, but all non-delivered items lost. Just a few minutes ago, I lost eight. Grrrr...

SCOTT'S REPLY: And how often does this happen, David? Who is your e-mail provider? That happens to me, but certainly not with the regularity it's obviously happening to you.

I wouldn't have much of a problem if I woke up tomorrow and "the internets" looked at me and said, "No more e-mail." I'd be shocked, for sure, but not dismayed. Somehow though, I'm quite certain we'll see nothing of the sort anytime soon.

You'd think fax machines and the like would be basically non-existent by now, but that is certainly not the case. Unfortunately, I've dealt with many people that still use facsimiles for things that I've been doing with my computer for years – YEARS. I wish it were possible to simultaneously destroy all of them at once. This is a situation where I believe legacy support (in a sense) is a drag on productivity and progression. While I realize there are some "legit" reasons for faxes, I know all too well we'd get by great electronically if my destructive dream came true.
WOW, sorry for the rant, but I have to get that off my chest every once in a while, and I feel it's a somewhat decent metaphor.
Anyway, back to email...

One view I have on whether/when such changes involving technology and communications will evolve in one way or another is this: significant change might be helped along once the baby boomers really begin to kick the bucket en masse. A bit morbid? Yeah. Realistic? Maybe. Whether that has any effect, the more people that have literally grown up with computers, cell phones, etc. enter the work place/force and more importantly become consumers, the more chance such fringe/niche communications have of becoming ubiquitous.

That's my $.02 for now.

SCOTT'S REPLY: Good comments, Sam ... speaking of fax machines, when someone asks us for our fax number now, we tell them "we don't use our fax machine. If you really need to send a fax, we can plug it in, but we use e-mail."

Yes, we use e-mail .. however, if someone asks me how I prefer to be contacted, I will tell them Twitter over e-mail or IM.

In my case, at least, it's nice to have the choice. Not all companies do. I'm glad that Tribune is forward thinking.

Perhaps the apathy has something to do with it being the middle of August when most people are on holiday.

SCOTT'S REPLY: I hadn't thought of that, but that's certainly possible.

Frankly, i never really understood what all the "noise" on Twitter is all about. I understand how it works, but i just didn't know how/why it can be useful.

Having said that, after reading your post i went over to Twitter and finally signed up for an acct. So now iPTIB is the first site i'm "following". Not sure if i'll understand it better, but we'll see i guess! :-)

SCOTT'S REPLY: Well, let's put it this way ... thank you for signing up, by the way ... I saw that ... see if in 30 days you feel differently about it. You honestly might not as a regular reader of the blog ... but folks who can't always check in tell me that the supplemental value of twitter is so important for them.

uh really?
simple rules of statistics and poll taking will allow you to realize that you were only polling from a very specific group of individuals. thats like sending out a mass email with the question 'do you use email?' and counting the replies as positive confirmation.

just because there are now differing modes of communication that dont limit you solely to email, does not mean that 'email is on its way out'.

silly.

SCOTT'S REPLY: Uh, yes, really. Point taken. It's my opinion and now you shared yours, and it's much appreciated.

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